COMPANY POLICIES/PROCEDURES...A Brief Explanation
As you may have noticed, we believe in transparency with our customers. Everything is explained upfront and outlined so their aren't any questions as to how things should, or shouldn't be done for not only the merchant (us), but the customer (you) as well! We believe policies & procedures are needed to protect the consumer and the business. The policies ensure that everyone is treated fairly in transactions and after the fact. We clearly outline these polices and procedures to make certain that the way we conduct business is transparent to our customers from the get go. We believe in doing good business. The following policies should help you to understand how we go about certain issues and procedures we have for doing so.
So, with that being said, tell us where your delivery will be located so we can ensure you receive the most relevant information for your items. Simply select your area below to get started:
Dallas Fort Worth Metroplex
Lucky you! If you or your delivery are within our direct delivery area, you will have the most flexibility on what you order, when it's delivered, and your return options
Delivery Area - Select For Return Policy
Dallas Fort Worth and Surrounding Area Return Policy
Return Policy - Satisfaction Guarantee
The West Coast Territory
This area consists of San Diego, Los Angeles, Orange County and San Francisco
West Coast Delivery Area Details
First of all, we'd like to officially let you know, we are jealous of your weather! Second, The West Coast Territory will allow you to take delivery from our Partner Shipping Company for items available within their distribution area (Acme, Furniture of America, Coaster) as well as UPS shipping when necessary, and lastly, our nationwide program via their provided shipper.
Click Here for West Coast Return Details
If you aren't used to purchasing items online, it's normal to feel uneasy and sometimes downright scared! We understand, and have done our best to alleviate this concern by offering a No Risk Purchase. Here is how it works:
If the item arrives at your home, and you decide for any reason, you do not wish to keep the item, while the delivery agents are still on your property, we will remove the item and credit you the difference. You will not be charged a 20% restocking fee unless the item has already been assembled, at which time, you would incur a restocking fee and refund minus the assembly fee charged.
Finally Home offers a 48 hour, hassle-free return policy (minus a 20% restocking fee and any delivery and/or assembly charges if applicable. Special order & floor model items do not qualify for returns. Mattresses are also a non-returnable item. If you have decided to return your item please contact us to schedule an appointment to drop off your item(s). If you cannot deliver items to storefront, we offer returned merchandise recovery service for a fee of $99. Please note, items must be returned within 48 hours of being received and be in "like new" condition with all original packaging. If you wish to return your item(s) but need for us to come back and recover the merchandise, we offer this service for $99.