COMPANY POLICIES/PROCEDURES...A Brief Explanation
As you may have noticed, we believe in transparency with our customers. Everything is explained upfront and outlined so their aren't any questions as to how things should, or shouldn't be done for not only the merchant (us), but the customer (you) as well! We believe policies & procedures are needed to protect the consumer and the business. The policies ensure that everyone is treated fairly in transactions and after the fact. We clearly outline these polices and procedures to make certain that the way we conduct business is transparent to our customers from the get go. We believe in doing good business. The following policies should help you to understand how we go about certain issues and procedures we have for doing so.
Return Policy - Satisfaction Guarantee
If you aren't used to purchasing items online, it's normal to feel uneasy and sometimes downright scared! We understand, and have done our best to alleviate this concern by offering a No Risk Purchase. Here is how it works:
If the item arrives at your home, and you decide for any reason, you do not wish to keep the item, while the delivery agents are still on your property, we will remove the item and credit you the difference. You will not be charged a 20% restocking fee unless the item has already been assembled, at which time, you would incur a restocking fee and refund minus the assembly fee charged.
Finally Home offers a 48 hour, hassle-free return policy (minus a 20% restocking fee and any delivery and/or assembly charges if applicable. Special order & floor model items do not qualify for returns. Mattresses are also a non-returnable item. If you have decided to return your item please contact us to schedule an appointment to drop off your item(s). If you cannot deliver items to storefront, we offer returned merchandise recovery service for a fee of $99. Please note, items must be returned within 48 hours of being received and be in "like new" condition with all original packaging. If you wish to return your item(s) but need for us to come back and recover the merchandise, we offer this service for $99.