FAQs

At Finally Home Furnishings, we know buying furniture online can feel like a big deal. That’s why we’re here to answer all your questions — from delivery to setup to “are you guys even real?” (Yep, we get that one a lot.)

 

 

 

📍 Location & Contact Info

 


Where are you located?

We are a proud Dallas/Fort Worth-based online business. We do not operate a public showroom — instead, we deliver directly from our local warehouse network to your home. This lets us keep our prices low and selection wide. If you’re in the DFW area, we deliver right to your door (and offer assembly too).


How do I contact you?

We make it easy:

 

  • 📞 Toll-Free: 888-683-2555

  • 📱 Text Us: 817-224-2204

  • 💬 Live Chat: Available when agents are online

  • 📧 Email: customerservice@finallyhomefurnishings.com

  • 📱 Social: @fhfdfw on Facebook, Instagram, and Twitter

 

 

 

 

🚚 Shipping & Delivery

 


Do you offer free delivery?

Yes! All orders over $599 qualify for Free In-Home Delivery throughout DFW.

Orders under $599 include a flat $59 local delivery fee.


Do you ship nationwide?

Most of our catalog is available only in Texas.

But we’ve got you covered! For fast & free shipping nationwide, visit our sister store:

👉 TheMadManor.com


Do you offer setup and assembly?

Yes! We offer optional White Glove Delivery for most local orders. This includes:

 

  • In-room placement

  • Assembly

  • Packaging removal

    Pricing is available per item or full-home setup. 📞 Call us for a quote before placing your order.

 


Are there items you don’t assemble?

Yes — we do not offer assembly for:

 

  • Desks

  • TV Stands

  • Flat-pack or KD (knockdown) items

 

 

 

 

🛍️ Ordering & Payments

 


How do I place an order?

The easiest way is right here on our website. Add items to your cart and follow the secure checkout process. Prefer to order by phone? Call us!


What forms of payment do you accept?

 

  • All major credit & debit cards

  • PayPal, PayPal Credit, PayLater

  • Shop Pay

  • Financing through Acima

  • Cash on Delivery (some orders require a deposit)

    ❌ No checks, money orders, or cashier’s checks.

 

 

 

 

💬 Customer Concerns

 


Is this a real business?

Yes — and proudly local since 2013. We are verified by Google, Meta, Shopify, and our financing and merchant partners. All items are new and come with full manufacturer warranties.


What if I don’t like my furniture when it arrives?

We want you to love it. If you don’t, please refer to our Return Policy for info on eligibility, timelines, and fees.


What if something goes wrong with my furniture?

Every item we sell is backed by a manufacturer’s warranty. See our Returns & Warranty FAQ for full details.


Why do I have to provide ID or documents?

Sometimes, especially with financed or high-value orders, we require ID to prevent fraud. This protects both you and us. If your financing provider asks for documents, please reach out to them directly.

 

 

 

📏 Fit & Measurement

 


How do I know if it will fit?

Measure everything: the space, the doorways, hallways, and staircases. All dimensions are listed on each product page. You can even tape out the item’s footprint on your floor to visualize it.